Customer Focus Builds Global Growth

Stanford Course , November 2010 , Prof. Diego Piacentini

Lecture 1: Entire Talk

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Course Description :

Diego Piacentini, Senior VP of International Retail for Amazon, discusses the company's growth-centered business model, its global presence, and the strides it takes to sustain a successful customer experience. Placentini also describes Amazon's innovative approaches to operations, mergers and acquisitions, and labor practices.

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