Lecture 1: Introduction
Lecture Details :
Communication Skills by Dr. T. Ravichandran,Department of Humanities and Social Sciences,IIT Kanpur.For more details on NPTEL visit http://nptel.ac.in
Course Description :
Introduction to Communication:Need for Effective Communication,The Process of Communication:Levels of communication; Flow of communication; Use of language in communication; Communication networks; Significance of technical communication,Barriers to Communication:Types of barriers; Miscommunication; Noise; Overcoming measures,Listening Skills:Listening as an active skill; Types of Listeners; Listening for general content; Listening to fill up information; Intensive Listening; Listening for specific information,Developing effective listening skills; Barriers to effective listening skills,Reading Skills :Previewing techniques; Skimming; Scanning; Understanding the gist of an argument,Identifying the topic sentence; Inferring lexical and contextual meaning,recognizing coherence and sequencing of sentences; Improving comprehension skills,Writing Skills:Sentence formation; Use of appropriate diction; Paragraph and Essay Writing; Coherence and Cohesion.
Technical Writing:Differences between technical and literary style, Elements of style; Common Errors,Letter Writing:Formal, informal and demi-official letters; business letters,Job Application :Cover letter, Differences between bio-data, CV and Resume,Report Writing:Basics of Report Writing; Structure of a report; Types of reports,Non-verbal Communication and Body Language:Forms of non-verbal communication; Interpreting body-language cues; Kinesics; Proxemics; Chronemics; Effective use of body language,Interview Skills:Types of Interviews; Ensuring success in job interviews; Appropriate use of non-verbal communication,Group Discussion:Differences between group discussion and debate; Ensuring success in group discussions,Presentation Skills:Oral presentation and public speaking skills; business presentationsTechnology-based Communication:Netiquettes: effective e-mail messages; power-point presentation; enhancing editing skills using computer software.