Organizational Behaviour I

IIT Kharagpur Course , Prof. Susmita Mukhopadhyay

Lecture 1: Understanding Organizational Behaviour

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Lecture Details :

Organizational Behaviour by prof. Dr. Susmita Mukhopadhyay, Department of Management, IIT Kharagpur. For more details on NPTEL visit http://nptel.iitm.ac.in

Course Description :

FUNDAMENTALS OF ORGANIZATIONAL BEHAVIOUR:Understanding Organizational Behaviour:Fundamental Concepts - Organizational processes - Organizational structure - Organizational Change and Innovation processes;Effectiveness in Organizations:Models of Organizational Behaviour - Systems theory and time dimension of Effectiveness - Developing competencies - Limitations of Organizational Behaviour - Continuing challenges;Social systems and organizational culture:Understanding a Social System - Social Culture, Role,Status - Organizational culture - Influencing culture change - Sustaining the culture - Characteristics of effective Socialization;UNDERSTANDING AND MANAGING INDIVIDUAL BEHAVIOUR:Indivudual differences and work behaviour:Why individual differences are important - The basis for understanding Work Behaviour - Individual differences influencing Work Behaviour;Personality:Sources of personality differences - Personality structure - Personality and Behaviour - Measuring Personality;Attitudes:The nature of Employee Attitudes - Effects of Employee Attitudes - Studying Job satisfaction - Changing Employee Attitudes;Perceptions,Attributions and Emotions:The perceptual process - Perceptual grouping - Impression management - Emotions - Emotional Intelligence;Motivation:Concept of Motivation - Content approaches - Process approaches - Motivation and psychological contract;Job Design, Work andMotivation:Job design and quality of work life - A conceptual model of job design - Job performance outcomes - Job analysis - Job designs: the result of job analysis - The way people perceive their jobs - Designing Job range: Job rotation and job Enlargement - Designing Job depth: Job enrichment - Total quality management and job design;Evaluation,Feedback and Rewards:Evaluation of Performance - Performance Evaluation feedback - Reinforcement theory - A model of Individual rewards - Rewards Affect Organizational concerns - Innovative reward system;Managing misbehaviour:The emergence in Management of the study of misbehaviour - Selected misbehaviours;Stress and Counseling:What is stress - Stress model - Work stressors - Stress outcomes - Stress moderators - Stress prevention and management - Employee counseling - Types of counseling

GROUP BEHAVIOUR AND INTERPERSONAL INFLUENCE: Informal and Formal Groups:Group Dynamics - The nature of informal organizations - Formal groups;Teams and Team Building:Organizational context for teams - Teamwork - Team building;Managing Conflict and Negotiation - Conflict in Organizations - A contemporary perspective on intergroup Conflict - What causes intergroup conflict - The causes of dysfunctional intergroup Conflict - Managing intergroup conflict through Resolution - Stimulating Constructive intergroup conflict - Negotiations - Negotiation tactics - Increasing negotiation effectiveness;Power and Politics:The concept of power - Sources of power - Interdepartmental power - Illusion of power - Political strategies and tactics - Ethics, power and politics - Using power to manage effectively;Empowerment and Participation:The nature of empowerment and Participation - How participation works - Programs for participation - Important considerations in participation;Assertive Behaviour:Interpersonal Orientations - Facilitating smooth relations - Stroking;ORGANIZATIONAL PROCESSES:Communication:The importance of communication - The communication process - Communicating within organizations - Information richness - How technology affects communication - Interpersonal communication - Multicultural communication - Barriers to effective communication - Improving Communication in organizations - Promoting ethical communications;Decision Making:Types of decisions - A Rational Decision-making Process - Alternatives to Rational Decision making - Behavioural influences on decision making - Group decision making - Creativity on group decision making;Leadership:What is leadership - Trait approaches - Behavioural approaches - Situational approaches - Other perspectives, concepts and issues of Leadership - Multicultural leadership - Emerging approaches to leadership;ORGANIZATIONAL DESIGN, CHANGE AND INNOVATION:Organizational Structure and Design:Designing an organizational structure - Division of labour - Delegation of authority - Departmental biases - Span of control - Dimensions of structure - Organizational design models - Multinational Structure and Design - Virtual Organizations;Managing Change andInnovation:Change at work - Resistance to change - Alternative change management approaches - Learning principles in change management - Change agents: forms of interventions - A model for managing organizational change - Diagnosis of a problem - Selection of appropriate methods - Impediments and limiting conditions - Implementing change successfully - Understanding Organizational development;EMERGING ASPECTS OF ORGANIZATIONAL BEHAVIOUROrganizational behaviour across cultures:Conditions affecting multinational operations - Managing International Workforce - Productivity and cultural contingencies - Cross cultural communication

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