Innovation

Harvard Course

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Overview

Harvard University courses about Innovation in organizations.

Lecture 8: Why Zappos Pays New Employees to Quit--And You Should Too

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        Lecture Details

        An interview with Bill Taylor, Game Changer blogger for HarvardBusiness.org. Zappos knows that they cant deliver great customer service unless their employees are committed to the values of the company. So what do they do? They pay employees to quit!

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