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Telecommunications, mobile phones.

Other, , Prof. Patrick Dixon

Updated On 02 Feb, 19

Overview

Mobile phones, phone companies, telecom, conference keynote speaker Patrick Dixon on future trends in industry.

Includes

Lecture 15: Unreliable technology. Customer focus in computer sales and marketing, software support, mobile phone helplines and IT systems. Customer after sales service and quality assurance, response times, brand damage. Conference keynote speaker

4.1 ( 11 )


Lecture Details

httpwww.globalchange.com Many companies sell technology which does not work. Example most senior managers have problems getting mobile phones and PCs to synchronise properly, or find their systems crash, are bugged, unreliable - and do NOT work as claimed by manufacturers. This is a huge scandal and abuse of customer time and money. Companies need to hugely improve reliability and simplicity and as they do they will gain sales, market share and brand awareness. Part of conference lecture for MTN by Dr Patrick Dixon, Futurist and author Futurewise.

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Sam

Excellent course helped me understand topic that i couldn't while attendinfg my college.

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Dembe

Great course. Thank you very much.

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